Product Manager · AI Implementation Specialist · Automation Architect. Turning complex challenges into streamlined solutions, scalable platforms, and high-performance teams.
Results-driven Technical Lead & Product Manager with over 3 years of experience delivering scalable platforms, leading high-performance engineering teams, and architecting automation ecosystems.
Known for turning complex challenges into streamlined solutions including launching Modal from scratch and saving HLProTools $30K+ monthly through smart in-house tooling. Consistently maintains 95%+ KPIs with zero employee turnover.
Launched Modal as a standalone application from zero — end-to-end product ownership. Defined product strategy, sprint roadmaps, and led the cross-functional engineering team. Managed Scrum cycles, solution architecture, and the full delivery lifecycle as the sole Product Manager.
Took Modal from zero to a fully shipped standalone application — sole PM owning strategy, roadmap, team, and delivery.
Replaced expensive third-party tools with smart in-house automation — saving HLProTools over $30,000 every single month.
Implemented AI across all outbound channels — transforming customer support response quality and speed for thousands of guests.
Sustained above-threshold KPI performance consistently across multiple concurrent roles with zero employee turnover.
Architected end-to-end pipelines using N8N, Zapier, and Airtable — eliminating manual overhead and enabling 24/7 coverage.
Co-founded an AI platform from scratch — leading project fulfillment, CSAT/ESAT ownership, and L10 management framework.
Building products that scale,
teams that perform,
and systems that never stop growing.
Real feedback from clients and colleagues · Unfiltered post-chat ratings
Waiz demonstrated remarkable persistence and determination. He didn't stop until the issue was fully resolved, showcasing his dedication and expertise.
Fantastic help! Waiz fixed my issue quickly and made it completely painless. The calendar issue is the first time I've been frustrated with the platform.
Waiz is the best support agent on your team. I raised about 20 tickets — he went way above and beyond. Super professional, efficient, very knowledgeable.
Amazing! The answer I was looking for was not in the library. Waiz answered my question, stayed on until it was verified and working. Off to the races!
I was trying to resolve an issue for almost half a day with no success. Waiz immediately found the underlying issue and fixed it. Incredible depth of knowledge.
NO improvement needed — fantastic support from WAIZ! Quick, clear, professional. One of the best support interactions I've ever had on any platform.
Waiz even made a video for me to better understand things. That level of extra effort is exactly what sets great support apart from the rest.
Helpful, quick, and friendly. Resolved everything in a single session. Nothing to improve — just excellent service from start to finish.
Waiz was really great. Calm, focused, and got straight to the point. The whole conversation felt effortless — exactly the kind of support that keeps people coming back.
Open to new product management roles, automation consulting, and platform engineering projects. Based in Islamabad, Pakistan — working globally.
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